Our Store Policies
At Hawaii Herb Co., we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at firstname.lastname@example.org.
Upon placing an order, we process them in the order they are received. Our goal is to ship all orders within 1-2 business days (excludes holidays). This policy may be delayed during peak shopping times and may delay your order 1-4 business days from being shipped. If the order is on back order there will be a delay in your purchase, and you will be contacted by a customer service representative if your item becomes no longer available and an immediate refund will be given.
All orders are shipped with tracking information that will be emailed directly to you once the order has been processed. For large orders, insurance and a signature will be required to deliver the item(s). Depending upon the location of your shipment we will utilize USPS, UPS or FEDEX.
Hawaii Herb Co. cannot be held responsible for any import/excise or duties to be paid by you if this is shipping to a country other than the USA. Hawaii Herb Co. is not responsible and will not issue refunds for any international shipments that are lost or taken by customs.
Orders are available for pick up for Big Island, Hawaii - Kona side customers only. Please contact us to let you know you would like to pick up your order. Hawaii customers will need to allow 1-4 extra business days for shipping.
We sell various products and we take the quality of them very seriously. Due to the nature of these products, there are limitations to what can be returned. If you are not satisfied with your purchase, please contact us within 14 days. Our policy is that we will replace any items that have quality issues or shipping damage if they’re accompanied by a photo. On orders that are eligible for a refund or exchange, the customer is required to return the product and must pay for the return shipping. If you have any questions please contact us at with any questions.
Hawaii Herb Co. is not responsible and will not issue refunds for any international shipments that are lost or taken by customs.